September 14, 2020
Quality Control Procedures
Preparation:
- Organize files to optimize scanning
- Look for/move sticky notes that are covering any information
- Properly stack pages to ensure proper scanning and reduce the chance for double-feed
- Look for any issues with the originals
- Fix any issues that can be fixed
- Adjust settings to optimize scans
- Notify manager or customer of any issues with the originals that may affect scan quality
Scanning:
Machines:
- Our machines contain multiple rollers and sensors to ensure optimized scanning, including:
- Proper page feeding
- Automatic page size detection
- Multi-feed detection
- Perfect Page Technology
Technicians:
- All scanning is completed manually by a PROSCAN technician
- Technicians preview all scans as they feed through the scanner
- Technicians are trained to oversee the scanning process and detect/correct any scanner issues
Processing:
- After scanning, files are processed via Square 9 Smart Works advanced document management software.
- This software corrects image irregularities and performs some of the following manipulations to ensure quality electronic files:
- Page rotation
- Blank page detection
- De-skew
- OCR
- This software corrects image irregularities and performs some of the following manipulations to ensure quality electronic files:
Indexing:
After images are processed, PROSCAN technicians manually inspect and index all files.
During the indexing process, technicians are trained to:
- Look for, and note, any and all image irregularities and discrepancies
- Correct anything missed by processing
Notations are made for:
- Missed multi-feeds
- Folded pages
- Bad quality scans
- Files incorrectly separated or combined
- Any questionable data
Final QC:
- Any images/files with notations or questions are pulled from their original boxes and examined.
- Files are rescanned, separated, combined, or adjusted as necessary.
Additional Considerations:
The entire process is documented.
We record:
- What technician prepped the files, and when
- What technician scanned the files, and when
- What technician indexed the files, and when
- What technician performed the final quality control, and when
- Raw, unprocessed files are kept in a separate archive for backup and review.
Request More Information About Quality Control
For more details about our quality control procedures regarding document scanning and document management solutions, please contact us today.
